Associate, Client Services

Who We Are.
Crestone Capital, LLC is based in Boulder, Colorado, with offices in Denver and San Francisco. Crestone is a leading multi-family office for ultra-high-net-worth entrepreneurs and executives. Crestone provides fully integrated investment management and wealth advisory services to a select group of nationwide clients. We help our clients protect and enhance their wealth, simplify their financial lives, and achieve their evolving personal and financial goals. Our services include global investment access, strategy, and management; estate and philanthropic planning; income tax planning and reporting; financial and cash flow planning; personal financial statement maintenance; and investment portfolio reporting. Crestone currently advises on approximately $2.5 billion of client assets and serves 90 clients. Crestone has been recognized by Outside Magazine as One of America's Best Places to Work (2014 and 2016).

The Role.
As a key position within our Client Services team, this role will maximize client outcome by way of executing investment strategies, supporting client and client advisor requests, solving problems on behalf of clients, and enabling Compliance and Business & Data Intelligence objectives.

The Expected (this is what we know but expect the unexpected).

  • Client Liaison
    • Establish new client accounts with relevant custodians and/or outside asset managers
    • Assist clients with inquiries regarding account statement activity, charges, and other requests
    • Facilitate money movement requests from clients
  • Asset Management
    • Process money movements (wires, journals, checks, LOAs, etc.) for all client and Crestone-related accounts
    • Process account transfers (ACAT, DTC, DRS, DWAC, etc.) while monitoring/resolving house/federal related issues
    • Process checks received for deposit into client accounts and monitor automatic credits/debits in client accounts
    • Process capital calls and distributions for Crestone pooled vehicles and Crestone-advised direct investments
  • Portfolio Administration
    • Prepare/process trade requests for option, equity, mutual fund, fixed income, block, and restricted stock orders
    • Facilitate exercise of employment-related stock options>
    • Monitor outstanding GTC orders
    • Update cost basis
    • Prepare pooled vehicle, client direct investment, and LP subscription documents; execute corresponding cash flows
    • Process and monitor trade-related corrections for client accounts>
  • Compliance
    • Provide support for FINRA/SEC broker-dealer and RIA audits
    • Review new FINRA rules and regulations bulletins as it pertains to Crestone’s operational procedures
  • Professional Competency and Technical Knowledge
    • Engage complex client relationships and client-related special projects that span multiple functional groups
    • Education, certifications, professional networking, best practices

The Tools.

  • 4-year college degree required
  • FINRA Series 7 required; Series 4, 24 preferred
  • 3+ yrs of professional experience; preferably in an operations/trading environment
  • Microsoft Office fluency; Salesforce CRM experience, preferred
  • Working experience with option trading, private placements, and restricted securities preferred
  • Client focused with strong verbal and written communication skills
  • Ability to work both collaboratively and independently
  • Strong attention to detail and problem-solving skills